Key Elements:
1. Symposium and Exhibition
A 2-day Symposium where industry experts and practitioners share cutting-edge and practical customer service center management experience.
2. Customer Contact Centre Visits
Visit leading enterprises in technology and customer service across different industries such as banking, public utilities, technology solution providers.
3. Awards Presentation and Gala Dinner
Known as the annual “Oscars” celebration in HK’s customer contact industry, where guests from the Asia-Pacific region witness the development journey of winning enterprises and individuals together.
On November 4, 2025, delegates will have the unique opportunity to visit several leading customer contact centres and Innovation and Technology Hub:
- The Hong Kong Jockey Club Telebet Centre
- Huawei Dongguan Songshan Lake European-themed R&D Campus
- China Mobile Foshan Centre
- HSBC Foshan Centre
These visits will provide invaluable insights into best practices and operational excellence in customer service. Please note that the sites to be visited are subject to change without prior notice.
Site Visit - Depart from Hong Kong
| Date | 4 November 2025 (Tuesday) | ||||||||||||||||
| Time |
Remark: * Meeting point: Shangri-la Hotel Tsim Sha Tsui * Delegates staying Shenzhen to bring along their luggage * Delegates do not stay in Shenzhen to be dropped off at Anthea Hotel * Time and Site subject to change without prior notice |
Site Visit - Depart from Shenzhen
| Date | 4 November 2025 (Tuesday) | ||||||||||||||||
| Time |
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Packages
- Fee: HK$3,680
- Fee: HK$1,680
- Fee: HK$1,680
- Fee: HK$850/night
- Fee: HK$800/night
- Fee: HK$5,360
Terms and Conditions:
1. Participants can choose to join either Site tour depart from Hong Kong or Shenzhen
2. The Group size of the visits is 50-70. Seats are booked on a first-come-first-served basis. Priority will be given to participants also enrolled in the Symposium package.
3. The Early bird package (for two participants selecting Package A) includes:
Two-day Symposium (5 & 6 November 2025)
Site tour (4 November 2025): select tour from Hong Kong or Shenzhen
One double room for two nights with two breakfasts per day
4. Once a booking is confirmed, payment must be made 20 days before the activities take place. The booking will be deemed successful only after the payment is received by HKCCA Secretariat.
5. Cancellation, modification or transfer of booking, refund will not be accepted.
6. Early bird offer valid until 26 September 2025.
Hotel map and facilities
