Introduction to the Contact Centre Associations of Asia Pacific (CC-APAC) EXPO 2025
The Contact Centre Associations of Asia Pacific (CC-APAC) EXPO 2025, themed "Connecting Cultures: Elevating Customer Experience through AI and Human Touch," promises to be a landmark event in the customer service industry. Scheduled from November 4 to 7, 2025, this expo will take place across the vibrant Greater Bay Area, encompassing key cities like Hong Kong, Shenzhen, Dongguan, Foshan, and Guangzhou.
Theme: Connecting Cultures: Elevating Customer Experience Through AI and Human Touch
This theme emphasizes the importance of blending advanced technology and human connection in the contact centre industry across the Asia-Pacific region.
It highlights the synergy between cultural diversity, innovative AI applications, and the critical role of meaningful human interactions in delivering exceptional customer experiences.
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October 2024
Hong Kong Customer Contact Association (HKCCA) is honoured to have been selected as the host for CC-APAC EXPO 2025.
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January 2025
The theme of CC-APAC EXPO 2025 is unveiled as “Connecting Cultures: Elevating Customer Experience Through AI and Human Touch”.
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February 2025
Continuous Technologies International Limited has been confirmed as the exclusive sponsor of CC-APAC EXPO 2025.
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March 2025
The 2-day Symposium has been confirmed to be held at Anthea Hotel, Shenzhen, China while the Awards Presentation and Gala Ceremony to be held at Hong Kong Disneyland Resort.
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AUGUST 2025
Contact Centre Association of Asia Pacific (CC-APAC) website launched for detailed arrangement and registration purposes.
Contact Centre Associations of Asia Pacific (CC-APAC) Members are:
AusContact Association (AusContact)
Bangladesh Association of Contact Centre and Outsourcing (BACCO)
Contact Center Association of Malaysia (CCAM)
Contact Centre Association of Singapore (CCAS)
China Contact Center & CRM Association (CNCCA)
Customer Contact Network New Zealand (CCNNZ)
Hong Kong Customer Contact Association (HKCCA)
Indonesia Contact Center Association (ICCA)
Taiwan Contact Center Development Association (TCCDA)
Thai Contact Center Trade Association (TCCTA)